Return/Exchange Policy

Not in love with your purchase? We can help with that! We proudly stand behind the quality of our products and want you to be pleased with your purchase! Please make sure your item(s) meet our criteria below.

>> Return Policy <<

•Returns are eligible for store credit ONLY in the form of an e-gift card/store credit. We do not issue refunds to the original method of payment.

•Returns must be in original, unused, unworn condition with no defects, no stains, no pet hair, no smells, or any signs that the item has been worn or used, with ALL tags attached. 

•We must receive your return within 21 DAYS from when your order was received (date of delivery or date of in-person purchase) to be eligible for a DawnTayler e-gift card. If items are sent back past the return policy period the item(s) will be sent back. Please allow us 1-3 business days to inspect, approve the return and send the gift card. 

•Shipping costs are non-refundable (if paid - ex: order below free shipping threshold, expedited, etc.) We offer free shipping over $75. If below $75 we charge $7.99 flat rate shipping. Free shipping is subject to change if we are doing a sale, etc.

•We now as of Jan 2024 are offering assisted return shipping! Your package will include a printed return label and instructions on how to return. The cost of return shipping, $8.00 for any number of items, will be deducted from your store credit (DawnTayler E-Gift Card). We do not offer returns or exchanges for international orders.

For in-store purchases you can either bring the item back in-store or we can provide the return label and deduct the cost ($8) from your credit. 

Coupon Codes:

Items purchased with a coupon code or discount of 25% or more are final sale. 

•No exceptions allowed. It is the customer's responsibility to be fully informed before making a purchase.

>> HOW DO I RETURN MY MERCHANDISE? <<

We offer a simple option to send back your return merchandise! Follow these steps:

  1. Please review our return policy to be sure your return meets our requirements. Returns that do not meet requirements will not be accepted and additional postage will be charged to have them returned to you. You do not need to contact us for approval as long as it fits the requirements. If you are unsure and want to double check on something we will be happy to help!
  2. Follow the prompts and place unwanted merchandise in a shipping mailer or envelope with original invoice. If you can reuse the poly mailer your items came in that will work too!
  3. Attach the provided return label to your packaging (on the outside covering up the old label.) You may reuse the packaging the item came in by taping it back up or you can use a new mailer. The package MUST be taped or adhered to avoid the post office rejecting it. They WILL reject the label and try to get you to pay for a new label if it is not. It is best practice to not ask for assistance at the desk. Usps or Ups will encourage you to buy a new label and often times tell you this label isn't valid because they don't understand that you are refusing this package. We use refusal labels to get these packages back to us. 
  4. The label will say USPS or UPS. Bring it to the appropriate location and drop off. No need to stand in line. It can go in the drop box or be thrown on the counter for scan in depending on which location you go to. 

If you choose not to use the provided Return Label option, you may mail your return to the address below. If you pay for your own label and do not use our method of return we do not offer refunds or credits. You must use our service correctly for this to be free of charge.

Mailing address:

DawnTayler Boutique
411 Main Street
Troy, MO 63379

Shoe Returns: Shoes must be returned in their original shoe box and placed inside an additional protective box or mailer. Damage to the shoe box will make the shoes ineligible to return and will be marked "return to sender." Shipping costs will not be refunded.

Each item is photographed to it's very best to display accurate colors, measurements and patterns. Please beware that various computer/mobile devices have different color display profiles. Items with slight variances will not be considered defective, as each item may be unique in pattern/color.

Cancellations:

Once you place an order it can not be cancelled for a refund. We are charged processing fees when your order is placed regardless if you keep it or not. If the order has not shipped, we can only issue a store credit. If the order has shipped, then it will have to be mailed back for a store credit.

Returning a Sezzle Order?

An order made with Sezzle can be returned according to our return policy, and you will be issued store credit. Please note your personal agreement with Sezzle will still stand and you will continue to pay any scheduled repayments and/or late fees.

NON-RETURNABLE ITEMS: The following items are non-returnable & final sale.

Items purchased with a coupon code of 25% or more are final sale
All sale items - marked “final sale”
All intimates (including leggings, seamless tops, lingerie, bralettes, etc.)
All accessories (hats, watches/watch bands, purses, etc.)
All jewelry
All international orders
Gift cards are final sale as well.

>> Exchanges <<

•If you wish to exchange your item for another size or color, you must return your unwanted item(s) back to us. Same rules as above, the item must be returned within 21 days from the date of delivery following all the guidelines. 

Once you have your store credit you may then place another order for the desired size or color IF available. We unfortunately cannot hold items you plan on exchanging with. It will need to be available at the time you plan on using your credit. No holds.

•We MUST have the unwanted item in our possession to issue a credit, no exceptions. It must be delivered or dropped off for us to issue anything. We have to inspect every item first. 

>> Lost/Stolen Packages <<

•We are not responsible for packages once they have been marked delivered to your mailbox or left at your address. Please make sure you are shipping to a secure location or upgrade to priority mail shipping ($9.99 on site.) Tracking information is sent via email when an order has been processed. If you notify us your item is missing we will try our very best to help locate the item and will send you the website link to file a claim with USPS. 

•You are responsible for entering the correct delivery address for your package. Any returned packages (marked returned to sender) will be subject to returned shipping fees. Once an item has been shipped we cannot intercept, expedite, or change the shipping.

>> Defects or Damaged Items <<

•Please be sure to inspect your items within 3 days of receiving your delivery for defects and issues.

•All defects and issues must be notified via email within that 3 day window, and must include images of the issue.

•We cannot make exceptions once you have had the merchandise in your care for a longer period of time, removed tags, washed or worn it. It is not our responsibility if the item has been abused or messed up by user error. 

>> Local Pick Up <<

We do offer local pick up. Please select the pick up option on our website when checking out so we know how to prepare your order. We will send you an email or text when your order is ready with the details on how to pick up in the email. No need to message us, we will send an email or text when it is ready.

 

If you have any questions shoot us an email at hello@dawntayler.com and we will be happy to help!