Return/Exchange Policy

🚨 Holiday Return Policy Update 🚨

 

HOLIDAY POLICY:

With original proof of purchase, merchandise bought Nov. 15–Dec. 25, 2025 (online or in-store) may be returned for store credit through Jan. 8, 2026, as long as the item is not final sale and not discounted 30% or more off the original price.

Items discounted 30%+ off full price are final sale.

All standard return rules below still apply — the only change is the extended holiday return window.

 

 

 

>> Return Policy <<

 

• Returns are issued as store credit in the form of a DawnTayler e-gift card.

Refunds to the original payment method are not offered.

• Items must be unused, unworn, unwashed, and in original condition: no stains, defects, odors, pet hair, or signs of wear, with DawnTayler tags attached.

Items missing the DawnTayler tags will be rejected.

• We also have a DawnTayler Buy/Sell/Trade (BST) Facebook group for unwanted items.

• We must receive your return within 21 days of the delivery date or in-store purchase date.

Items returned after this window will be rejected and sent back.

• Please allow 1–3 business days for inspection and issuance of your gift card.

• Store credit, giveaway credits, and courtesy credits expire one year from the issue date.

• Store credit cannot be used during major liquidation events (we will always disclose this during those events).

• Shipping costs are non-refundable.

 

>> Assisted Return Shipping <<

As of Jan. 2024, we offer assisted return shipping:

Your order will include:

  • A pre-printed return label
  • Instructions on how to use it

A flat $8.00 return shipping fee (any number of items) will be deducted from your store credit.

For in-store purchases, you may bring the item back in person, or request a return label and have $8 deducted from your credit.

International orders are not eligible for returns or exchanges.

 

>> Coupon Codes <<

Items purchased with a coupon code or discount of 30% or more are final sale.

No exceptions.

Customers are responsible for reviewing all policies before purchasing.

 

 

 

>> HOW DO I RETURN MY MERCHANDISE? <<

 

  1. Review our return policy to ensure your item qualifies. If you’re unsure, message us — we’re happy to help.
  2. Place unwanted items in a mailer with your original invoice or order number included.
  3. Attach the provided return label to the outside of the package, covering all old labels.
    • Use a new mailer if possible.
    • Package must be taped and secured or USPS/UPS may reject it.
    • USPS/UPS may tell you the label is “invalid.” It is valid — it is a refusal-style label we use to reduce return costs.
  4. Drop off your package at the correct carrier (USPS or UPS).
    • No need to stand in line.
    • Use the drop box or counter depending on the location.

If you choose not to use our refusal label, you may mail your return to:


DawnTayler Boutique

491 Main Street

Troy, MO 63379


(We do not reimburse return label costs if you choose to pay for your own shipping.)

 

>> Shoe Returns <<

Shoes must be returned:

  • In their original shoebox,
  • Which must then be placed inside another box or mailer.

Damaged shoeboxes make the return ineligible.

 

>> Order Cancellations <<

Orders cannot be cancelled for a refund once placed.

We are charged processing fees regardless.

• If your order has not shipped, we can issue store credit.

• If it has shipped, you will need to return it for store credit following our standard rules.

 

>> Sezzle Orders <<

Sezzle orders may be returned for store credit.

Your payment agreement with Sezzle remains active.

You must continue making scheduled payments.

 

>> Non-Returnable Items (FINAL SALE) <<

• Items discounted 30% or more

• All sale items marked Final Sale

• Intimates (lingerie, bralettes, etc.)

• Accessories (hats, purses, watch bands, etc.)

• All jewelry

• All international orders

• Gift cards

 

 

>> Exchanges <<

• To exchange for another size/color, simply return your item following the return policy.

• Once your store credit is issued, you may purchase the replacement item if it is still available.

• We cannot hold items for exchanges.

• We must physically receive and inspect the original item before issuing credit — no exceptions.

 

>> Lost / Stolen Packages <<

• We are not responsible for packages once they are marked delivered.

Please ship to a secure location or select Priority Mail ($10.99).

• Tracking information is emailed when your order is processed.

• If your package is missing, we will do our best to assist and can provide links to file a claim with USPS.

• Incorrect addresses provided by customers may result in return-to-sender fees.

Once shipped, we cannot intercept, expedite, or alter the address.

 

>> Defective or Damaged Items <<

• Inspect your items within 3 days of receiving or purchasing.

• Issues must be reported within that 3-day window with photos.

• We cannot accept defect claims after items have been worn, washed, used, or kept longer than 3 days.

User-related damage is not eligible for return.

Photos are taken to show accurate colors, patterns, and measurements.

Color may vary slightly due to differences in device screens and is not considered a defect.

 

 

 

 

>> Local Pick Up <<

 

Local pickup is available!

Select the Pick Up option at checkout.

We will email or text you when your order is ready — no need to message us

 

 

If you have any questions, please email:

📧 hello@dawntayler.com